Outlets

All items must be securely packed in carton/box.
Fragile items should be bubble-wrapped and labeled “FRAGILE”.

Charges are based on the greater of actual weight or volumetric weight:

Volumetric Weight = (L × W × H in cm) ÷ 5000

Delivery time varies based on destination & customs:

• Express: 2–5 working days
• Economy: 3–7 working days

Yes. Duties/taxes are controlled by the destination country and are usually payable by the receiver.

Yes. Tracking is available using the AWB number shared at the time of booking.

• KYC: ID & Address Proof (for personal items)
• Invoice/Packing List (for non-documents)
• Commodity-specific documents if required

Delays may occur due to:

• Customs inspections
• Improper documentation
• Weather or airline constraints

Permitted to selected countries only with required approvals.
Please check with our team beforehand.

Yes. Shipment insurance is optional and can be availed at additional cost at the time of booking.
Uninsured shipments move at the customer’s risk.
This is a paid service borne by the shipper.

A re-attempt may be made or the shipment will be held at the courier facility.
After the first free attempt, additional attempts are chargeable.

The following items are strictly prohibited:

• Currency & precious jewelry
• Weapons & explosives
• Chemicals & liquids (without approvals)
• Any restricted items in the destination country