Privacy Policy

Privacy Policy
Effective Date: 29/12/2025
Welcome to the official website of DAP International Courier and Logistics ("DAP", "we", "our", "us"). This Privacy Policy has been designed specifically for the launch of our new and redesigned website and reflects our commitment to transparency, data protection, and trust-building with both B2B and B2C customers.
DAP operates in the international courier and logistics sector and complies with applicable Indian laws, including the Information Technology Act, 2000 and related rules, as well as globally accepted data protection best practices.
By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Scope of This Policy This Privacy Policy applies to:
Visitors to the DAP website Customers using our domestic and international courier services
Business partners, agents, and vendors interacting with us digitally It governs how we collect, use, disclose, and protect personal and business-related information.
2. Information We Collect 2.1 Personal & Business Information
We may collect the following information when you interact with our website or services: Full name and designation Company or business name
Email address and contact number Pickup, delivery, and billing addresses Shipment, consignment, and tracking details
KYC documents and identification required for customs, regulatory, or security compliance Payment and billing-related information
2.2 Technical & Usage Information IP address and geographic indicators Browser type, device, and operating system
Website usage behavior and navigation data Date, time, and duration of visits Cookies and similar tracking technologies
3. Purpose of Data Collection DAP collects and processes information strictly for legitimate business purposes, including:
Booking, handling, transporting, and delivering shipments worldwide Customs clearance, regulatory compliance, and risk assessment
Shipment tracking, service notifications, and customer communication Providing responsive customer support and issue resolution
Enhancing website performance, security, and user experience Internal reporting, audits, and operational improvements
Marketing and business communications, where permitted by law
4. Information Sharing & Disclosure DAP does not sell or commercially exploit your personal data. Information may be shared only on a need-to-know basis with:
Airline partners, overseas agents, customs authorities, and logistics vendors for shipment fulfillment
Trusted third-party service providers supporting IT systems, payment gateways, CRM platforms, and website hosting
Government or regulatory authorities where disclosure is required by law
Legal or enforcement agencies to protect DAP’s rights, safety, and business interests
All such disclosures are carried out under appropriate confidentiality and data protection obligations.
5. Cookies & Tracking Technologies Our website uses cookies and similar technologies to: Ensure smooth and secure website functionality
Analyze traffic and improve user experience Remember user preferences and settings
Users may manage or disable cookies through browser settings. Certain website features may be limited if cookies are disabled.
6. Data Security Measures DAP maintains robust administrative, technical, and physical safeguards to protect personal and business data against unauthorized access, loss, misuse, or alteration. These measures align with industry standards applicable to international courier and logistics operations.
While we strive to protect your information, no digital transmission or storage system can be guaranteed as 100% secure.
7. Data Retention Policy Personal and business information is retained only for as long as necessary to: Complete contractual and service obligations
Meet customs, taxation, and regulatory requirements Resolve disputes and enforce agreements Once data is no longer required, it is securely deleted or anonymized in accordance with applicable laws. 8. Your Rights Subject to applicable laws, including the Indian IT Act and international data protection standards, users may have the right to:
Request access to their personal information Request correction or updating of inaccurate data
Request deletion of data, subject to legal and operational constraints Opt out of non-essential marketing communications
Requests may be submitted using the contact details provided below. 9. Third-Party Links
The DAP website may contain links to external websites. DAP is not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of such sites independently. 10. Children’s Privacy
DAP’s website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors.
11. Policy Updates
DAP reserves the right to amend or update this Privacy Policy to reflect changes in legal requirements, business practices, or website features. Updates will be published on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.
12. Contact Us
For any questions, concerns, or data-related requests, please contact: care@dapcouriers.com